Job Details

Sales & Customer Experience Specialist

Love dogs, sales, and fast-paced environments? At Scenthound, we're focused on dog wellness—not just grooming. We help dogs stay clean, healthy, and happy through routine hygiene services and memberships. We're looking for a driven, energeticteam member to join our front-of-house team as a Sales & Customer Experience Specialist. This is not a typical front desk position. This is a highly active, sales-driven role for someone who thrives in a fast-paced environment, enjoys building relationships, and loves hitting goals. Our team members are constantly moving, multitasking, problem-solving, and helping drive business performance.

Why Join Scenthound?

• Competitive hourly pay + tips
• Average total earnings of $14–17/hour
• Merit-based pay increases
• Paid vacation
• Complimentary membership for your dog
• Clear growth path into Assistant Manager and Manager roles
• Cross-training and leadership development opportunities

What You'll Do As a Sales & Customer Experience Specialist, you'll help drive both customer satisfaction and business performance. Responsibilities include:

• Drive membership sales through customer education and relationship building
• Achieve key performance goals including membership conversion, rebooking, average ticket, and retail sales
• Recommend service upgrades, add-ons, and retail products
• Build and follow up with sales leads
• Answer phones, schedule appointments, and manage customer accounts
• Resolve customer concerns and create positive client experiences
• Retain memberships and strengthen customer loyalty
• Support daily operations and keep the front area clean and organized
• Cross-train in multiple areas to support team needs and business growth

What We're Looking For We're looking for someone who is:

• Goal-oriented and motivated by performance
• Confident in sales and comfortable making recommendations
• Energized by a fast-paced environment
• Strong at multitasking and staying organized under pressure
• Friendly, outgoing, and excellent with customers
• Accountable and KPI-driven
• Comfortable giving and receiving feedback
• Passionate about dogs and dog wellness

Experience Preferred

• Sales experience strongly preferred
• Customer service experience (retail, restaurant, hospitality, or similar)
• Comfortable using technology and computer systems
• Reliable transportation required

Physical & Role Expectations

• Ability to stay active and on your feet throughout shifts
• Comfortable moving quickly in a busy environment
• Willingness to work as part of a highly collaborative team
• Ability to adapt and shift priorities throughout the day

This is an excellent opportunity for someone who wants more than a traditional customer service role and is excited about growth, leadership, and performance. Compensation: $14.00 - $17.00 per hour