Job Details

Retail Banking Support Specialist

Jump start your career at Equity Bank! We are currently hiring energetic, team oriented, and community focused individuals to join our team! With a team of best-in-class customer service experts, you'll help to build and expand on client relationships, deliver the banking products and services that meet the unique and individual needs of clients, and create and uphold an atmosphere of superior experience and service. At Equity Bank we'll help you invest in your community through volunteer opportunities which align with our company initiatives and core values.

Responsibilities and Expectations

Provide support to retail branch employees & management

• Deliver support of operational, product, compliance, system and any other issues daily via telephone or email.
• Develop and update retail operating procedures and intranet resources.
• Partner with support departments and frontline retail associates to determine issues and needs.
• Take ownership of issue and provide timely follow-up with associates, and management as needed.
• Make supervisory decisions in order to assist retail branch employees and management in researching/resolving issues.
• Seek out ways to streamline processes and remove obstacles or barriers to success for frontline teams.

Facilitate training sessions

• Develop and deliver training curriculum, which may be a mix of computer-based training, conference calls, in-person workshops (classroom) and/or webinars.
• Plan and conduct ongoing workshops to meet business needs.
• Provide additional training support to other areas of the bank as needed.
• Plan and conduct bank conversion training as applicable.
• Periodic overnight travel to other Equity Bank markets required as needed. Travel is anticipated to be 10% during normal course of business; up to 80% during bank conversion planning and training.

Coordinate projects

• Lead and complete projects as assigned.
• Assist with development and rollout of new or revised products, services, procedures and protocols.

Demonstrate compliance with applicable laws and regulations

• Understand and follow applicable laws and regulations for your job responsibilities, including but not limited to Equity Bank Business Ethics and Conduct policy, Bank Secrecy Act, Anti-Money Laundering, Information Security, Suspicious Activity Reporting requirements, policies and procedures.
• Follow deposit account opening procedures and internal suspicious activity referral requirements and processes, as appropriate for this position.
• Complete periodic compliance training.

Regular and reliable attendance

• Perform other duties as assigned or required

Required Skills & Education

• High School Diploma or equivalent
• 2+ years Bank Experience required
• 2+ years Customer Service experience preferred
• Excellent interpersonal, verbal, and written communication skills
• Ability to analyze, investigate and achieve results
• Computer proficiency in Windows-based systems
• Ability to maintain a high degree of confidentiality
• Strong attention to detail and organizational skills
• Ability to multitask answer phones, emails, and work on projects simultaneously
• Capable of working with a team to determine solutions

Benefits Available

• Health, Dental & Vision Insurance
• Group Life & Long-Term Disability Insurance
• Flexible Spending & Health Savings Accounts
• Group Cancer Insurance
• 401(K) Retirement Plan w/ Company Match
• Generous Vacation & Sick Time
• Employee Stock Purchase Plan (ESPP)
• Pet Insurance
• Retail Banking Benefits

Find your future at Equity Bank!