Job Details

Responsibilities

• Provide training and support to all departments of the MPA: Internal Medicine, Psychiatry and Behavioral Sciences, School-Based Healthcare, and affiliates.
• Responsible for the strategic direction of the HIM department in alignment with the MPA's mission and vision.
• Stay aware of national trends and software capabilities.
• May require attendance at annual conferences or conventions.
• Helping to establish expectations, monitoring milestones, and completing training.
• Provide input and oversight for electronic archiving, storage, and retrieval, including patient account information and patient medical records storage and retrieval systems.
• Continual communication with supervisor and end users.
• Maintain and foster open lines of communication among all internal and external customers.
• Utilize multiple training and delivery skills in the training process, with an understanding of the various learning styles.
• Assist end users with login issues.
• Log system issues and follow up until they are resolved.
• Customize the system based on clinic needs.
• Responsibilities include determining workflow where applicable and professionally addressing complaints and resolving issues.
• Run eCW pre-built reports.
• Collaborate with the HIM team regarding any decision to purchase a custom report.
• Supervise all HIM positions.
• Perform other duties as required and assigned.

Basic Hiring Criteria

• Reliable Attendance and Punctuality.
• Bachelor's Degree with a major concentration in Information Systems, Business, or a technical field.
• Minimum two to four years of related experience required.
• Minimum 3 years of progressively responsible experience in systems design.

• Must have a background in working directly with physicians, mid-levels, and clinic support staff.
• Must have Electronic Medical Records specific knowledge.
• Strong verbal and written communication skills, outgoing personality with a strong customer service attitude.
• Background in medical terminology and workflow.
• EMR implementation, customization, and maintenance knowledge.
• Must have HL7 interface experience.
• High interpersonal skills, including demonstrated ability to relate well with others in the execution of duties.
• Excellent verbal and written communication skills.
• Knowledge of security processes.

Desired Qualifications

• Master's degree preferred.
• Certifications: Registered Health Information Administrator (RHIA) preferred.
• Experience with Microsoft Office and related products.
• Ability to learn customizable practice management software and electronic medical records.
• Proven knowledge required in operating systems, databases, spreadsheets, and word processing.
• Proven ability to train users in software applications.
• Familiarity with medical practice management software and electronic medical records.

Military connected talent encouraged to apply.

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance