Job Details

At Emprise Bank, everything we do is focused on advancing the neighborhoods, businesses, and people in our communities. We proudly work to provide extraordinary customer service and products to help our customers achieve their goals.We are currently seeking an Account Expert to join our Customer Experience team in Wichita, KS . As an Account Expert in our Contact Center, you will have the opportunity to provide administrative support, technical and professional work for our core bank function. This position is responsible for customer service, managing customer requests, electronic communication, account support, and consultative selling.A successful candidate will have:Exemplary customer service experienceConfident and articulate communications skillsInitiative and strong work ethicStrong attention to detailAn understanding of and commitment to our valuesAttitude and aptitude to engage in continuous developmentEssential functions of the role:Provide technical support for customers on account inquiriesMonitor, process, and complete transactions and appropriate documentation per customers requestMonitor electronic communication from multiple digital channelsEffectively apply product and market knowledge to create solutions for customer objectivesRequirementsHigh school diploma or equivalent required2+ years of customer service experience required1+ years of bank experience requiredProficiency with large server based applications and Microsoft Office products preferredHours: 40 hours – any shift during that timeMonday – Friday: 7:30 AM – 6:00 PM (hours will vary)Saturday: 8:30 AM – 12:00 PM (Rotating)In addition to a competitive salary and benefits, Emprise offers professional growth, a rewarding and challenging environment, opportunities to be involved in our communities, and a culture of integrity, passion, and success. We also offer shift differential pay for bilingual candidates!At Emprise Bank, empowering people to thrive means having an all-inclusive culture that honors our commitment to all dimensions of diversity in our workforce and embraces inclusion of all people. People of color, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply.Emprise Bank is an EEO/AA/ADA/Veteran Employer/Member FDIC/Drug Free Workplace.Emprise Bank participates in E-Verify and will provide your Form-I 9 to the federal government to confirm authorization to work in the United States.Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.#J-18808-Ljbffr