Job Details

Concierge Team Member Online Chat Support

At Tanganyika Wildlife Park, we create once-in-a-lifetime experiences that make you say "WOW". Inspiring generations to become conservation champions. If you're passionate about animals, driven by purpose, and believe that one moment can change a life then this is where you belong.

Our Online Chat Support Team Members help create a great guest experience by assisting guests through online chat, email, text, and phone calls. This role also supports the Concierge and Sales teams as needed.

Responsibilities Include:

• Assisting guests through online chat, email, text, and phone calls
• Answering guest questions about tickets, memberships, and experiences
• Helping guests plan their visit to the park
• Supporting the Sales Lead with guest communication tasks
• Assisting with additional Concierge tasks when needed
• Creating positive "WOW" moments for guests

The Ideal Candidate:

• Has strong communication and customer service skills
• Is comfortable talking on the phone
• Works well independently and stays organized
• Is reliable, professional, and team-oriented
• Learns new technology platforms quickly

Schedule:

• Training will take place during weekday shifts alongside the Sales Lead.
• Once trained, this position will primarily work weekends with weekday flexibility
• Expected schedule is approximately 3040 hours per week

What We Offer:

• Starting pay of $13.50/hr contingent on at least 12 hours of weekday availability during spring and fall
• Professional development opportunities
• In-house discounts
• Employee Assistance Program (EAP) for staff and immediate family
• Complimentary admission to TWP for yourself and family