Job Details

ADT is committed to hiring team members who are passionate about providing exceptional customer service - people who understand the importance of customer satisfaction and what it means to their career development. As a company that is well-positioned to continue meeting and exceeding our customers' evolving needs, ADT also takes pride in upholding a rewarding work experience for all of our team members. Duties and Responsibilities: Resolve inbound and outbound calls by using multiple applications and screens. Respond to general billing inquiries to review and resolve account issues. Ability to negotiate and obtain payments today or postdate within 7 days. Direct customers to appropriate team within ADT if issue is outside the scope of the collections role. Ability to clearly explain billing charges and answer any questions related to billing. Ask probing questions to overcome objections by utilizing negotiation skills. Meet minimal standards/goals monthly. Meet all compliance and QA ...Collections, Specialist, Internet, Remote, Customer Service, Technology, Skills