Job Details

We recognize that in order to meet the needs of our communities, we must represent our communities. Our success relies on creating a culture where we have diverse perspectives and a true sense of belonging. This is a journey, and we pledge to do more than simply check the box.

Benefits

• Comprehensive medical insurance plan
• Dental and vision insurance
• Generous paid‑time‑off
• 12 paid holidays
• 401(k) plan
• Wellness program
• Tuition assistance
• Employee loan discount
• Employee Assistance Program (EAP)
• Life and disability coverage

Equal Opportunity Statement

Studies have shown that individuals from marginalized and or historically underrepresented groups may be less likely to apply for jobs unless they meet every one of the qualifications listed. We are most interested in finding the best candidate for the job. We would encourage you to apply for a job at Meritrust Credit Union, even if you don't meet every one of our qualifications listed.

Position Summary

This is a full‑time position working 40 hours a week, Monday‑Friday 8:00 am – 5:00 pm. Responsible for the administrative, strategic and supervisory functions of the Consumer Lending Department. Develops and manages the operations and establishes strategies aligned to organizational objectives, enhancing service to members and maximizing profitability of the consumer loan portfolio. Establish policies, underwriting guidelines, performance tracking and process enhancement. Manages vendor relationships including identifying vendors to improve efficiencies and enhance product offerings.

Essential Functions

• Directs the development and implementation of strategy for the consumer lending (direct/indirect) departments and ensures execution to deliver on growth objectives for loan originations, fee income, interest income and return on assets.
• Drives process efficiencies through technology, product and service innovations. Utilizes data to formulate effective business strategies in support of objectives.
• Leads activities related to offering of new lending products and/or existing product enhancement. Includes staying abreast and researching product trends, working/partnership with vendors for innovation in products or service delivery.
• Develop market analysis data that is used to identify market trends and support consumer lending initiatives.
• Evaluates the direct/indirect loan portfolios, analyzes developing trends and recommends changes/improvements in alignment with credit union standards, practices and organizational risk tolerance to ensure quality and profitability.
• Monitors competitive pricing and product features positioning to optimize pricing.
• Participates on the Asset/Liability Committee to monitor economic conditions, adjustments and effects on the credit union portfolio and appropriate pricing responses to competitive markets.
• Monitors product offerings, sales and product sales penetration to ensure members are protected and staff is fully versed on product offerings and sales techniques.
• Ensures delivery on service expectations; monitors results including NPS, member and employee feedback to achieve objectives for service, profitable growth, efficiency and exceptional member experiences.
• Makes process or service delivery adjustments to enhance application/closing process for members.
• Responsible for loan participation due diligence, not limited to reviewing underwriting standards, processing standards and loan policy guidelines.
• Oversees underwriting and loan fulfillment strategies for indirect vehicle line of business.
• Continuously assesses and adjusts existing underwriting practices, process, and procedures to ensure optimal risk mitigation and adherence to regulations.
• Evaluates, refines and optimizes dealer partners and arrangements to ensure desired ROA while building satisfactory relationships with dealerships, F&I offices, and sales teams.
• Collaborates across multiple areas of the organization including compliance, special accounts, accounting, IT and retail to ensure business unit activities and strategies are consistent and aligned with overall financial and risk objectives and operational capabilities.
• Maintains knowledge of policies, procedures and regulations that affect direct/indirect consumer lending. Identifies problems and recommends solutions to enhance operational efficiencies, improve member experiences.
• Responsible for internal controls and compliance with applicable regulatory requirements.
• Guides, coaches and mentors direct and indirect reports. Provides learning opportunities to develop knowledge & skills. Offers meaningful feedback and creates ownership of lending objectives at the individual level.
• Fosters a positive and engaging work environment for each team member.