Job Details

Hertz - 1835 South Midfield Road - Responsibilities: Provide customer service that is above and beyond for customer satisfaction and retention; Handle and resolve customer issues at the counter with high hospitality and professionalism; Serve as the primary Net Promoter Score (NPS) liaison for the management team; Analyze NPS results to determine causes and execute plans to improve guest satisfaction; Guide, coach, and support employees to understand customer needs and improve service while ensuring policies are followed