Job Details

DHL - 3301 South Hoover Road - Responsibilities: Process orders and prepare correspondence to fulfill customer needs; Provide product, service, and transit information to the customer and act as a liaison to facilitate issue resolution; Resolve product or service problems: clarify the customer's complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution; Maintain customer records and update account information; Assist with order and product management