Job Details

Perks and Benefits:

Direct career growth path, create a good culture

Competitive hourly base pay; performance bonuses

Merit-based pay increases

Complimentary service membership

About the Position:

The Scenter Area Trainer is a vital position at Scenthound, offering strong leadership, sales expertise, exceptional customer service, and building up employees.

This position requires:

Management experience

Customer service experience (retail, restaurant)

Strength to lift up to 70 pounds; stamina to stand for long periods of time

Reliable transportation

Willingness to work in a smoke-free environment

Who We Are Looking For:

We are searching for a confident area trainer who leads with integrity, honesty, and compassion. A successful Scenter area trainer is an independent problem solver, adaptable, detail-oriented, and compassionate dog lover! We are looking for a HANDS-ON leader who can train the day-to-day operations of the Scenter.

Tasks:

Drive membership sales through health and wellness education

Maintain a knowledgeable team that prioritizes dog wellness and safety

Provide leadership, guidance, and mentorship for the Scenter employees

Drive employee development through leadership, training, and performance reviews

Uphold quality standards through hands-on participation, employee audits, and training

Promptly and accurately communicate information from upper management to your team

Identify when/ where help is needed and provide assistance to keep Scenter on schedule

Create an environment conducive to teamwork, open communication, and Scenthound values

Manage client expectations; Resolve customer concerns

Ensure the safety of dogs and team members at all times

Adhere to Scenthound sanitary and cleaning practices

Skills and Abilities:

Effective communication with team members and dog parents

Leadership, coaching, mentorship

Recruiting, hiring, and creating a happy and effective team

Problem-solving

Attention to detail

Time-management – ability to make an efficient schedule

Computer/ technology proficiency

Accountability; hold oneself and others to a high quality of services