Job Details

Job Summary:

As a Network Technician I, you play a key role in accelerating organizational success by analyzing and controlling the technical architecture of Local Area Networks and Wide Area Networks. You research, test, evaluate, and recommend telecommunication and data network systems. You interface with users, consultants, technical teams, and vendors to determine the most appropriate type of hardware installation. You support LAN/WAN networks throughout the organization.

Key Accountabilities:

• Access equipment and Ethernet Transport equipment provisioning & maintenance

• P2P wireless and ISP network provisioning & maintenance
• MetaSwitch on-site assistance

• Hosted PBX troubleshooting
• Project work

What you bring to the position:

• You have a solid understanding of network operations installation methods and strong trouble-shooting skills.

• You embody and align with our core values and appreciate the strength and stability that comes from working with a values-based company. You appreciate the power and efficiency of consistency in the "ways" we operate.
• You embrace change and have the resilience required to continually improve yourself. You can think creatively and can adapt to evolving situations.
• You understand the need to collaborate with your team members and other departments and that synergy comes from everyone rowing in the same direction.
• You have a strong desire to provide customers with optimum technology solutions and exemplary customer service.

• You are a self-starter who is prepared to develop and execute your plan and deliver on quarterly goals on a consistent basis.

• You take what you do seriously, but you do not take yourself seriously and you know how to have fun in a professional environment. You are humbly confident and use your knowledge to build confidence without being arrogant.

You successfully fulfill the following essential duties and responsibilities:

You utilize your ADMINISTRATIVE SKILLS:

• Maintain documentation for network equipment and locations, inventory lists, and current software versions.
• Establish schedules for routine maintenance, backups, and updates and ensure scheduled activities are performed.

You use your COLLABORATIVE SKILLS:

• Assist the central office technician as needed.
• Support the company by completing other duties as assigned.

You use your TECHNICAL SKILLS:

• Serve as the primary IP resource for the company's public IP network as it relates to VOIP, softswitch, and other equipment that uses IP communication.
• Test and evaluate hardware and software to determine efficiency, reliability, and compatibility with existing systems.
• Assist with network projects involving additions, updates, repairs, and replacements of network hardware and software.
• Provide day-to-day support and routine maintenance of internal and external network equipment and software, including transport, access, routing, and switching.
• Monitor network connectivity across core and distribution network hardware, including tasks such as:
  1. Utilize monitoring software to monitor alarms, log files, and operating conditions to identify potential failures.
  2. Notify others of service-affecting events.
  3. Resolve equipment issues.
  4. Coordinate repair efforts.
• Provide a high level of protection to company & customer network, equipment, and data through tasks such as:
  1. Research, recommend and implement cybersecurity technologies, products, and services.
  2. Research, recommend and implement new and improved security hardware, software, and monitoring devices.
• Foster your professional growth and help the company determine future opportunities through initiatives such as:
  1. Research emerging technologies, products, and services and make recommendations.
  2. Review technical manuals and brochures to determine that equipment meets organization's requirements.
  3. Attend seminars and trade shows, meet with vendors, and stay current on industry trends.
  4. Analyze test data and recommend hardware or software for purchase and plan and recommend future internal networking improvements.

You use your CUSTOMER SERVICE SKILLS:

• Interact with customers regarding troubleshooting and maintenance pertaining to advanced/complex customer troubles or network infrastructure issues.
• Promote company products and model excellent customer service to every customer.

As a successful employee, you will demonstrate the following professional skills as you carry out your position:

• Oral Communications - Speak clearly and persuasively in positive and negative situations; respond well to questions; demonstrate group presentation skills and participate in meetings.
• Written Communications - Write clearly and informatively, edit work for spelling and grammar; present numerical and statistical data effectively and read and interpret written information.
• Customer Service - Respond promptly and courteously to customers' requests for service and assistance; manage difficult or emotional customer situations.
• Presentation - Deliver business, non-technical, and limited-technical presentations.
• Ethics - Treat people with respect; keep commitments; inspire the trust of others; work with integrity and ethically; uphold company values.
• Organizational Support - Follow company policies and procedures and complete other duties as assigned.
• Judgment - Include appropriate people in decision-making process.
• Interpersonal Skills - Maintain confidentiality; keep emotions under control; listen well.
• Planning and organization - Organize and manage multiple priorities; plan work activities; use time efficiently; plan for additional resources; set goals and objectives; meet deadlines.
• Professionalism - Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments.
• Adaptability - Adapt to changes in the work environment; manage competing demands; deal with frequent change, delays, or unexpected events.
• Detail & Task Oriented - Manage and follow through on multiple tasks, items, and communications in a timely manner.

You will meet the following educational, licensing, certification, and work experience requirements:

• Associate's degree in communications technology or related area, or a combination of education and applicable experience preferred.
• MEF Carrier Ethernet Certified Profession preferred
• Proficient with Cisco or Juniper CLI preferred
• Familiarity with MetaSphere, MetaSwitch, ethernet transport, Minerva, and Adtran/Calix preferred.
• Point-to-point wireless equipment preferred
• Experience or training in the following required:

1. LAN/WAN networking, central office transport and switching, IP networking, routing and network design.
2. Installing, troubleshooting, and repairing internet, phone, and hosted VOIP phone equipment.
3. Office productivity software (email, calendar, word processing, spreadsheets, presentation software, etc.).

• Hold and maintain a valid driver's license; driving record must meet the criteria of the company's insurance carrier for acceptance of coverage.

You will the ISG Technology Core Values:

1. Humor & Fun
   1. We believe it's important to take time outside of work to spend time with family and keep the wind in our sails.
   2. We collaborate and value sharing our unique perspectives.
   3. We're inclusive and create activities that align with people's interests and passions.
2. Resilience
   1. We pride ourselves in meeting high-pressure challenges
   2. We never quit and demonstrate the ability to see daunting assignments through ... successfully.
3. Lead by Example
   1. We demonstrate courage in having crucial (and sometimes "tough") conversations.
   2. We are reliable and highly accountable in our use of systems and tools.
4. Continuous Improvement
   1. We're creative thinkers who can adapt to evolving situations.
   2. We're humbly confident, know our stuff, are willing to coach and be coached.
   3. We're willing to make "healthy" self-sacrifices for the greater good.
5. "Team First" Initiative
   1. We are pro-active and stay on top of training and certifications.
   2. We willingly take on more responsibility if we see a need and can assist.
   3. We view individual accountabilities as representing the whole team.

You are able to work in the following environmental and working conditions:

• Travel to company and customer locations in varying conditions.
• You have the physical capability, mental stability and emotional intelligence that enables you to meet all the requirements and qualifications of the position with or without a reasonable accommodation.
• Included as part of this job description is a table of physical and mental job requirements specific to the area of employment.

Respectful Work Environment

Twin Valley Family Companies (TVFC) believes in providing a respectful and inclusive workplace and is an Equal Opportunity Employer. TVFC does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need. Applicants and employees who need assistance or an accommodation due to a disability should contact human resources.