Job Details

Occupational Summary:

• Responsible for answering incoming calls from customers inquiring and wanting to schedule service work.

Schedule: Currently looking for 2 full-time employees

• This is an in-office position and is NOT work from home.
• Full-time, 40 hours a week, mostly mid-day shifts from 10:00am - 6:30pm and 11:00am - 7:30pm. Must be able to work 2 Saturdays a month as well.

Pay Rate:
This is an hourly, plus commission, position that is based on performance. No selling is required.
For a full-time role, **This position ranges between $37,000 - $48,000 / year, with the hourly and commission-based structure.**

Essential Job Functions:

• Answer all incoming calls for the service department.
• Schedule service work, for our customers, utilizing our scheduling software system
• Conduct service checks to see where the car is along in the process of service work when asked by a customer.
• Follow-up with customers on their service appointment, if they have not conducted the service survey within 48 hours of receiving car back
• Email management regarding any concerns or problems customers bring to your attention regarding their most recent service experience
• Show empathy and urgency for customer concerns and the steps to get the concern addressed

Qualifications:

• Positive, energetic demeanor on the phone.
• Excellent communication skills and ability to understand customer needs.
• Ability to read and comprehend instructions, both verbal and written.
• Strong computer skills.