Job Details

RDOS Position

The RDOS will remotely support 20 branded hotels across the United States by consulting with their owners, investors, and general managers to increase property revenue and market share.

As the RDOS, you will manage five associates, who will assist you in the generation, solicitation, and management of new accounts for your partner hotels. You will also be responsible for the retention and expansion of our existing hotel portfolio across all verticals.

Responsibilities

• Regularly generate business opportunities for our hotel partners by acquiring new accounts and growing them
• Collaborate and align with hotel ownership and management to meet sales objectives
• Sustain strong relationships with hotel partners through an open line of communication, periodic feedback and consultation, and timely resolution of issues
• Create, manage, and review existing customer records in the revenue management system
• Keep an up-to-date sales revenue database comprising historical sales data, progress reports, upcoming events, and general customer information.
• Retain customer accounts by concentrating on overall sales opportunities, revenue potential, booking behavior, decision-making considerations, event logistics, and competitor rates.
• Develop and execute a business strategy for key accounts in collaboration with associates as needed
• Reach booking targets by propelling the sales process, including follow-up meetings, site visits, and attending customer events when necessary
• Submit periodic sales activity and accomplishment reports containing sales pipelines, leads and conversions, and customer communications

Requirements

You must have extensive on-site hotel sales and marketing experience with Marriott and Hilton and expert-level knowledge of their property management systems. You must also be familiar with their brand sales standards, certifications, revenue management, and overall sales process.

You must also possess the following skills and qualifications to demonstrate your fitness for the position:

• A do-whatever-it-takes mentality, which means not settling for anything short of what is required to achieve success
• Incredibly career-driven and passionate about growing within a young, dynamic, and fast-expanding company
• Highly analytical and effective in resolving any collaboration issues when necessary
• Exceptional public speaking and presentation skills for meetings of over ten people, including hotel owners and investors, plus the competence to recognize and appropriately convey key messages with all participants
• Ability and willingness to mentor associates in developing their critical thinking, sales strategies, and social skills
• Absolute discretion concerning confidential and sensitive information
• Three years of on-site hotel sales management experience with a track record of producing results
• Extremely comfortable in liaising with hotel owners in consultation and collaboration, with the view of building lasting customer relationship
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook
• BS/BA degree preferred

Benefits

• Health coverage, including dental and vision care
• Entitlement to sick leave and paid vacation time