Job Details

We recognize that in order to meet the needs of our communities, we must represent our communities. Our success relies on creating a culture where we have diverse perspectives and a true sense of belonging. This is a journey, and we pledge to do more than simply check the box.

When you join the Meritrust team, your benefits will include:

Comprehensive medical insurance plan
Dental and vision insurance
Generous paid-time-off
12 paid holidays
Annual bonus (based off of annual results/scorecard each year)
401(k) plan
Wellness program
Tuition assistance
Employee loan discount
Employee Assistance Program (EAP)
Life and disability coverage
What sets working for Meritrust apart?

Career development and pathing opportunities to move into leadership roles or other lines of business within MCU such as Commercial Lending, Finance, Marketing, Underwriting, Member Solutions, Training, Human Resources, and more.
Supportive and engaging work environment.
A wellness and sustainable work culture that puts family, Mother Nature, our community, and your health first.
A work environment that encourages personal as much as professional growth, teamwork to make the dream work, and treating everyone equally.
Studies have shown that individuals from marginalized and or historically underrepresented groups may be less likely to apply for jobs unless they meet every one of the qualifications listed. We are most interested in finding the best candidate for the job. We would encourage you to apply for a job at Meritrust Credit Union, even if you don't meet every one of our qualifications listed.

The Asset Recovery Team Lead oversees the daily operations of the asset recovery team, ensuring efficient and compliant execution of repossession activities. This role provides guidance and support to Asset Recovery Specialists, manages vendor relationships, monitors performance metrics, and ensures adherence to regulatory requirements. The Team Lead plays a key role in optimizing recovery strategies, resolving escalated issues, and maintaining accurate documentation across all recovery processes. Success in this role requires strong leadership, analytical thinking, and the ability to collaborate cross-functionally with internal departments-including Member Solutions, Lending, Bankruptcy & Recovery as well as Insurance-to enhance recovery outcomes and safeguard the credit union's assets.

ESSENTIAL FUNCTIONS:

• Oversee and support the asset recovery team in assigning repossession orders, conducting skip tracing, and managing member communications.
• Oversee asset recovery dashboards, queues, and reports to ensure timely follow-up, balanced workloads, and performance tracking.
• Manage relationships with repossession agents, skip tracers, auction facilities, and titling agencies; ensure vendor compliance and performance.
• Resolve complex or escalated recovery cases, including member disputes, legal inquiries, and high-risk accounts.
• Maintain advanced oversight of collateral valuation, disposition, and recovery strategy; approve routine repair recommendations and coordinate auction or direct sale processes to maximize asset return.
• Partner with internal departments-including Member Solutions, Lending, Bankruptcy & Recovery, and Insurance-to align strategies, share insights, and improve recovery outcomes while protecting the credit union's assets.
• Ensure all recovery activities comply with federal and state regulations, including FDCPA, SCRA, FCRA, UDAAP, BSA, OFAC, and the Patriot Act.
• Train and mentor team members on recovery procedures, system usage, and regulatory updates; provide feedback and coaching as needed.
• Serve as a mentor and coach to asset recovery staff; provide regular training sessions to ensure team members are equipped with current knowledge, tools, and best practices.
• Generate and review reports on recovery performance, vendor activity, and asset disposition; identify trends and recommend improvements.
• Collaborate with internal departments to streamline workflows, improve recovery rates, and enhance member experience.
• Review and audit vendor invoices, posting of sale proceeds and refunds, and monitor dealer refund submissions and reconciliations.
• Ensure timely and accurate documentation of recovery actions and the issuance of required legal notices.
• Perform additional responsibilities to support departmental goals and organizational initiatives.

EDUCATION/CERTIFICATION:

• High School Diploma or GED required; Associate's or Bachelor's degree in Business, Finance, or a related field preferred.
• Completion of relevant certifications in collections, lending, or financial compliance is a plus.

REQUIRED KNOWLEDGE:

• Extensive knowledge of lending, loan servicing, and collections practices, with a strong foundation in asset recovery operations.
• Deep understanding of legal frameworks governing repossession, bankruptcy, skip tracing, and collateral liquidation.
• Thorough familiarity with applicable federal and state regulations, including:
  • Fair Debt Collection Practices Act (FDCPA)
  • Servicemembers Civil Relief Act (SCRA)
  • Fair Credit Reporting Act (FCRA)
  • Unfair, Deceptive, or Abusive Acts and Practices (UDAAP)
  • Bank Secrecy Act (BSA), including compliance with OFAC and the USA PATRIOT Act

EXPERIENCE REQUIRED:

• Minimum of 4 years of progressive experience in asset recovery or collections, preferably within a credit union or financial institution.
• Minimum of 1 year in a team leadership, supervisory, or senior specialist role with demonstrated ability to coach and guide others.

HARD/TECHNICAL SKILLS/ABILITIES:

• Advanced proficiency in Microsoft Office Suite, particularly Excel and Word, for reporting, analysis, and documentation.
• Skilled in using asset recovery, collections, and loan servicing software platforms; ability to train others on system functionality.
• Strong data entry and financial reconciliation skills with a high degree of accuracy and attention to detail.
• Ability to interpret and analyze financial data, recovery metrics, and performance trends to support strategic decision-making.
• Experience generating detailed reports and dashboards to monitor asset recovery activities and team performance.
• Familiarity with multi-line phone systems, calculators, fax machines, and standard office equipment.
• Comfortable navigating online databases and skip tracing tools to locate members and collateral.
• Capable of managing digital workflows, document tracking systems, and secure communication platforms.

WORKING CONDITIONS

• Standard office conditions
• Low to moderate noise
• Limited lifting up to 10 lbs.