Job Details

We're looking for a self-motivated Payroll Processor who has a passion for challenges, innovation, and helping people to achieve their goals.

ABOUT INFOSYNC SERVICES
Multi-unit business operators often find accounting and payroll to be frustrating and expensive. InfoSync provides the people and technology so they can focus on their core business. With over 7,000 locations using our services across 90 different brands, InfoSync is the leading provider of outsourcing services for multi-unit businesses.

WHY WORK FOR INFOSYNC?

At InfoSync, we know that you want to be a valued employee. In order to do that, you need a job with purpose, development, and opportunity for growth. We believe everyone should feel a part of a bigger purpose and enjoy coming to work every day. That is why we've hired over 550 employees who help us achieve our mission, vision, and our values.

Mission: Be the leading provider of outsourced business solutions through insight and innovative technologies, the development of people, and delivering excellent customer service.

Vision: Power people, enabling them to maximize their success.

Values: People, Teamwork, Respect, Integrity, Accountability, and Purpose

ABOUT THE ROLE

Under the general direction of the Payroll Manager the Payroll Processor coordinates and performs a variety of duties necessary to support the end-to-end payroll process for multiple clients within multiple states and multiple pay schedules to include weekly, bi-weekly, semi-monthly, monthly, and supplemental.
ESSENTIAL DUTIES AND RESPONSIBILITIES

• Process payrolls for assigned clients, ensuring accuracy and timeliness by reviewing time files, exception reports, and related documentation.
• Identify and correct payroll errors.
• Collaborate with the polling team to ensure timely receipt of time files.
• Calculate paychecks from gross to net, including pre-tax and post-tax deductions.
• Deliver exceptional customer service by understanding client needs and expectations.
• Build strong client relationships, maintaining professionalism even in challenging situations.
• Communicate effectively with clients, internal departments, and occasionally regulatory agencies regarding complex or sensitive matters.
• Manage payroll-related requests (e.g., pay codes, deductions, job codes, PTO, locations, job changes) using the HRIS KACE system and coordinating with the data management team.
• Respond promptly to audit data requests.
• Maintain and update payroll procedure documentation monthly; store updates within the client folders.
• Ensure garnishments, benefits, and general data entries are accurately reflected in payroll; escalate issues as needed.
• Serve as the first point of escalation for payroll matters, resolving issues or involving appropriate teams/supervisors.
• Calculate overpayment/underpayment adjustments, research legal limits, and ensure proper processing of refunds and recoupments.
• Submit initial root cause analysis (RCA) and risk assessments for payroll errors.
• Recommend process improvements and automation opportunities to management.
• Support internal and external clients via phone, email, fax, or live communication.
• Maintain confidentiality and adhere to company policies regarding overtime and attendance.
• Perform other duties as assigned.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Strong verbal and written communication skills
• Demonstrated ability to represent payroll operations effectively in client - facing meetings and calls.
• Experience in a client-facing role
• Proven accuracy and attention to detail
• Ability to troubleshoot and meet tight deadlines
• Professional demeanor under pressure
• Strong multitasking and analytical skills
• Adaptability to change and problem-solving mindset
• Understanding of payroll's human impact
• Ability to analyze and interpret excel data for accuracy.
• Proficiency in MS Office, especially Excel
• Effective time management and organizational skills
• Familiarity with payroll-related accounting and reconciliation
• Multi-client, multi-state payroll experience

SUPERVISOR RESPONSIBILITIES

N/A

REQUIRED EDUCATION AND EXPERIENCE

• 3+ years of payroll processing experience
• 1 Year experience as a Payroll Processor 1
• High school diploma or equivalent

PREFERRED EDUCATION AND EXPERIENCE

• 1+ years of experience with UKG Pro
• Some college coursework
• Background in HRO, PEO, or payroll processing firms
• Experience with restaurant/tipped employee payroll

PHYSICAL REQUIREMENTS

Prolonged periods of sitting at a desk and working on a computer.

EXPECTED HOURS OF WORK

8:00 A.M. to 5:00 P.M. CST; Monday to Friday; Overtime as needed to complete tasks.

DISABILITY ACCOMODATION

InfoSync is committed to the fair and equal employment of individuals with disabilities under the ADA. It is InfoSync's policy to provide reasonable accommodation to qualified individuals with disabilities unless the accommodation imposes an undue hardship on the company. An employee or applicant with a disability may request an accommodation from the Human Resources Department.

EQUAL OPPORTUNITY

InfoSync is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws and regulations.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.