Job Details

Epic Orders Specialist

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an Epic Orders Specialist, you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery.

Responsibilities

As a Project Delivery Specialist (PDS) at Deloitte, you will work within an engagement team and be responsible for supporting the overall project goals and objectives. In this role you will interact with stakeholders and cross-functional teams. It is expected that you will be able to perform independent tasks as well as provide technical guidance to team members, as needed.

• Support the implementation command center for a new Epic installation at a rapidly growing organization by collaborating across global, multidisciplinary teams to drive successful outcomes and ensure a seamless go-live experience with ongoing support.
• Demonstrate in-depth knowledge of Epic Orders, including any third-party integrations.
• Exhibit meticulous attention to detail in all aspects of project delivery, ensuring that work is executed with precision and in alignment with established guidelines and quality standards.
• Provide Epic design, build, and testing expertise and experience for assigned Epic module.
• Follow guidelines for complex to critical issue handling and ensure that the team follows them.
• Work with the existing Epic team to complete any last-minute build prior to go-live, work command center shifts to investigate, document, and resolve break-fix tickets.
• Lead a team and manages application enhancements, break-fixes, standard applications changes and maintenance activities.
• Lead team meetings to discuss team and project related activities, work tasks, and issues.
• Responsible for work assignment & prioritization across shores.
• Work with application end users to design and build the Epic system in a timely and professional manner.
• Assign and prioritize work across shores to ensure timely resolution of tickets.
• Coordinate with the offshore team for continuity of build, deployment and support.
• Conduct ongoing system build and configuration for assigned Epic module.
• Develops, supports and maintains all required system design and build documents and other system documentation.
• Completes specific team task activities as outlined in the project work plan and other job-related duties as assigned.
• Drive discussions with business and functional analysts to understand the business requirements.
• Creates and maintains regular status reports and provides verbal and written status to project managers and project leadership, as required.
• Anticipates, prepares, and escalates upcoming issues/risks.
• Performs detailed quality reviews/audits on deliverables and provide technical guidance to the team members.
• Identifies problems to reduce recurring incidents and identify improvement opportunities.
• Interacts with onsite client stakeholders, team members and offshore development, support team and other cross-functional teams.
• Provides on-site support within the organization on an as needed basis.
• Communicate regularly with Engagement Managers (Directors), project team members, and representatives from various functional and/or technical teams, including escalating any matters that require additional attention and consideration from engagement management.

The Team

Join our AI & Engineering team in transforming technology platforms, driving innovation, and helping make a significant impact on our clients' success. You'll work alongside talented professionals reimagining and re-engineering operations and processes that are critical to businesses. Your contributions can help clients improve financial performance, accelerate new digital ventures, and fuel growth through innovation. AI & Engineering leverages cutting-edge engineering capabilities to build, deploy, and operate integrated/verticalized sector solutions in software, data, AI, network, and hybrid cloud infrastructure.

Qualifications Required

+ 5+ years of related Epic Orders experience + Current Epic Certification in Orders + Experience in Epic implementation or enhancement processes + Experience in application design, workflows, build, troubleshooting, testing, and support. + Build and maintain clinical documentation templates and optimize user workflows based on clinician needs. + Analyze clinical workflows, propose and implement improvements using Epic tools and personalization features (e.g., Navigator, activity tabs) + Familiarity with Epic Hyperspace build environment, including master files, registries, profiles, templates, and user roles. + Experience with all aspects of testing lifecycle - unit, system, integrated testing + Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience + Limited immigration sponsorship may be available. + Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve

Preferred

+ Hospital or Clinic operations experience + Additional Epic Certifications + ITIL process knowledge + Analytical/ Decision Making Responsibilities + Analytical ability to manage multiple projects and prioritize tasks into manageable work products + Can operate independently or with minimum supervision + Excellent Written and Communication Skills + Ability to deliver technical demonstrations

Information for applicants with a need for accommodation:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.