Job Details
Police Records Specialist
2025-09-27 City of Wichita, KS Wichita,KS
Description:
Required Experience and Training
Offers of employment are contingent upon passing a pre-employment physical which includes drug screening and satisfactory results of a criminal background check.
Applicants have rights under Federal Employment Laws. Please find more information under the following links:
CITY OF WICHITA
FULL-TIME EMPLOYEE BENEFITS
1. VACATION - Most employees with less than five years employment earn 10 days of vacation per year. After five years, accrual rates increase at varying rates to varying maximums, depending on work schedule and/or union representation. Employees can accumulate and carry forward up to 240 hours each year.
2. HOLIDAYS - There are eleven paid holidays. Employees also receive one Personal Holiday that is granted after the first six months of employment.
3. SICK LEAVE - Sick leave accrual begins at one-half day per month. After five years, sick leave accruals are one work day per month. Employees can accumulate and carry forward all unused sick leave each year. Employees who use 24 hours (3 days) or less of sick leave in a calendar year earn a "Well Day." An additional "Well Day" can be earned following a year of perfect attendance.
4. HEALTH INSURANCE - UMR / United Healthcare provides two levels of medical and prescription drug plans. Both medical plan are PPOs and do not require selecting a physician or referrals for specialty care. Both medical plans include Teladoc virtual care (primary care/mental health benefits at no charge), Dario healthy living programs, and VSP Vision benefits. Pre-tax premium deductions are offered. The City contributes 80% of the premium cost towards medical, prescription drug and vision insurance.
5. DENTAL INSURANCE - Two Delta Dental plans are offered - Preferred and Traditional. The Delta Preferred plan requires using a dentist from a smaller network for a lower premium. The Delta Traditional plan allows use of any dentist, although benefits are higher using a dentist from the large Delta network. Benefits under both plans are the same (with the exception of some Orthodontic benefits) Pre-tax premium deductions are offered.
6.LIFE INSURANCE - Low-cost voluntary term life insurance is available. Employees pay one-third of the cost. The amount of Basic Life coverage is two times annual pay up to a determined maximum amount. Dependent coverage is available at $20,000 spouse / $10,000 child(ren) for an additional $0.14 per pay period. Accidental death and dismemberment coverage is included. The plan is through MetLife.
7.SUPPLEMENTAL LIFE - Additional voluntary employee-paid term life insurance is available from MetLife at low group rates. Participation in Basic Life is required. The Life Insurance plans are portable.
8. LONG-TERM DISABILITY INSURANCE- The voluntary employee-paid group disability plan from MetLife provides 60% of pre-disability income for injury or health related disabilities. Premiums are determined by income and age.
9.VOLUNTARY ACCIDENTAL DEATH & DISMEMBERMENT - Voluntary employee-paid AD&D from MetLife offers coverage for accidental death and dismemberment.
10.RETIREMENT - The City offers two retirement plans - Wichita Employees (WER) Plan 3, and Commissioned Police & Fire Plan C-79. The WER plan is a defined contribution plan; Police & Fire is a defined benefit plan. Both are contributory - employees and the City share the cost.
11.FLEXIBLE SPENDING ACCOUNTS - Employees may elect to make FSA pre-tax deductions for dependent care and/or unreimbursed medical expenses, reducing the cost of these expenses by eliminating taxes on the amount deducted.
12. LONG-TERM CARE INSURANCE - This plan from UNUM offers facility and home care benefits for employees, spouses, and some other family members. Several options for benefit amount and duration, and specific plan features, are available.
13.MORE BENEFITS & SERVICES
Deferred Compensation Investment Program
Employee Discounts and Wichita Employee Association (WEA)
Bereavement Pay
Employee Emergency Assistance Fund
Voluntary Shared Leave Program
Training Programs
Longevity Pay
Credit Union
Employee Assistance Program (EAP)
Injury Leave (on-job injury)
Community Volunteer Events
01
The following verifies my highest level of education..
02
I have the following years of experience in a customer service or administration environment:
03
I have following years of experience in maintaining records, filing systems, and managing documentation.
04
I have the following years of experience in a law enforcement environment or in a position involving the handling of criminal records or sensitive information.
05
Please list any additional training or certifications you have in customer service, records management, or a related field. (such as Certified Customer Service Professional, records management certificate program) If none type N/A.
06
I would consider my level of proficiency to be at intermediate or higher in the following Microsoft Office programs (choose all that apply)....
07
The following explains my ability to fluently speak, read and write in Spanish
08
Briefly describe your most challenging customer service experience. How did you handle the situation and what was the outcome?
09
Briefly describe your favorite feature of Excel. Tell us why it is your favorite and how you use it to make yourself, your department or business more effective and efficient.
10
I am legally authorized to work in the United States without sponsorship.
Required Question
Salary: $17.07 - $24.12 Hourly
Location : City of Wichita - City Hall, KS
Job Type: Full-time
Job Number: POL RECORD SPEC 1
Department: Police
Division: POLICE Staff and Support
Opening Date: 09/25/2025
Closing Date: 10/5/2025 1:25 PM Central
Bargaining Unit: 2000
Max Number of Applicants: 407
The City of Wichita is NOT an E-Verify Employer.
Distinguishing Features of Work
This civilian role involves performing a variety of highly responsible, sensitive, and specialized clerical tasks, along with public-facing duties, within a law enforcement environment. The position requires handling criminal information, reports, and documents, both by phone and in person, while maintaining accurate and secure records unique to the field. Providing excellent customer service with confidentiality, discretion, and professionalism is key, following established policies, procedures, and regulations. While the role offers a high degree of independence in daily responsibilities, support and guidance from a supervisor are available as needed. Candidates will have the opportunity to gain specific knowledge and expertise through on-the-job training, making this an excellent position for individuals looking to grow in a specialized and dynamic work setting.
This position is with the Wichita Police Department and requires a fingerprint submission and a full criminal history background check prior to being offered a position. Foreign language speaking individuals are encouraged to apply.
Current Openings:
1st shift position: Monday-Friday 08:30am-5:00pm (with 30 minutes unpaid lunch)
**Work locations and shifts will be determined at hire. Applicants for this position could be used to fill other vacancies **
Fluency in speaking, reading, and writing Spanish are encouraged to apply.
Bargaining Unit: Service Employee's International (SEIU)
**Posting may close at any time. **
Examples of Work Performed
- Receives requests for information from officers, the public, and outside agencies by telephone, in person, and other means, and appropriately disseminates information to those authorized
- Searches and retrieves information from the various resources of the Records Bureau; reads and accurately assesses misdemeanor and felony criminal history for officers in the field
- Receives and processes incoming mail from police substations/divisions within the Department as well as other City departments and outside sources
- Scans and files written police reports and various other forms of information
- Assists with quality control of existing police report files
- Processes credit card payments and cash transactions for the public, and issues change and receipts
- These examples are not intended to be all-inclusive and other related duties may be assigned as needed
- Ability to quickly develop knowledge of policies, procedures, and regulations relevant to Police Records
- Ability to develop and maintain effective working relationships with associates, employees of other departments, representatives of outside agencies, and the public
- Ability to communicate clearly and effectively, both orally and in writing
- Knowledge of basic record-keeping methods requiring thorough attention to detail in entering and retrieving information from multiple databases
- Accessing, reading, interpreting, and correctly disseminating records information
- Respond to a steady volume of requests for information, both in person and over the telephone
- Provide timely responses to internal and external customers' needs
- Ability to deal with new procedures and/or variable or changing work conditions
- Compliance with Department and City policies and procedures, relevant laws and regulations
- Compliance with sound safety practices and procedures, including proper handling of equipment
- Compliance with mandatory training requirements through the Department and City
- May require ability to move up to 25 lbs
- May require ability to acquire and maintain a valid Kansas driver's license
- An employee shall not pose a direct threat to the health or safety of other individuals in the workplace
Required Experience and Training
- High school Diploma or GED.
- 2 years of experience in a clerical, administrative, or customer service role.
- 1 year of experience in maintaining records, filing systems, and managing documentation.
- Attainment of passing scores on pre-employment tests.
- 1 year of experience working in a law enforcement environment or in a position involving the handling of criminal records or sensitive information.
- Additional training or certifications in customer service, records management (such as Certified Customer Service Professional, records management certificate program).
- Fluency in both spoken and written English and Spanish, showcasing strong bilingual capabilities.
Offers of employment are contingent upon passing a pre-employment physical which includes drug screening and satisfactory results of a criminal background check.
Applicants have rights under Federal Employment Laws. Please find more information under the following links:
CITY OF WICHITA
FULL-TIME EMPLOYEE BENEFITS
1. VACATION - Most employees with less than five years employment earn 10 days of vacation per year. After five years, accrual rates increase at varying rates to varying maximums, depending on work schedule and/or union representation. Employees can accumulate and carry forward up to 240 hours each year.
2. HOLIDAYS - There are eleven paid holidays. Employees also receive one Personal Holiday that is granted after the first six months of employment.
3. SICK LEAVE - Sick leave accrual begins at one-half day per month. After five years, sick leave accruals are one work day per month. Employees can accumulate and carry forward all unused sick leave each year. Employees who use 24 hours (3 days) or less of sick leave in a calendar year earn a "Well Day." An additional "Well Day" can be earned following a year of perfect attendance.
4. HEALTH INSURANCE - UMR / United Healthcare provides two levels of medical and prescription drug plans. Both medical plan are PPOs and do not require selecting a physician or referrals for specialty care. Both medical plans include Teladoc virtual care (primary care/mental health benefits at no charge), Dario healthy living programs, and VSP Vision benefits. Pre-tax premium deductions are offered. The City contributes 80% of the premium cost towards medical, prescription drug and vision insurance.
5. DENTAL INSURANCE - Two Delta Dental plans are offered - Preferred and Traditional. The Delta Preferred plan requires using a dentist from a smaller network for a lower premium. The Delta Traditional plan allows use of any dentist, although benefits are higher using a dentist from the large Delta network. Benefits under both plans are the same (with the exception of some Orthodontic benefits) Pre-tax premium deductions are offered.
6.LIFE INSURANCE - Low-cost voluntary term life insurance is available. Employees pay one-third of the cost. The amount of Basic Life coverage is two times annual pay up to a determined maximum amount. Dependent coverage is available at $20,000 spouse / $10,000 child(ren) for an additional $0.14 per pay period. Accidental death and dismemberment coverage is included. The plan is through MetLife.
7.SUPPLEMENTAL LIFE - Additional voluntary employee-paid term life insurance is available from MetLife at low group rates. Participation in Basic Life is required. The Life Insurance plans are portable.
8. LONG-TERM DISABILITY INSURANCE- The voluntary employee-paid group disability plan from MetLife provides 60% of pre-disability income for injury or health related disabilities. Premiums are determined by income and age.
9.VOLUNTARY ACCIDENTAL DEATH & DISMEMBERMENT - Voluntary employee-paid AD&D from MetLife offers coverage for accidental death and dismemberment.
10.RETIREMENT - The City offers two retirement plans - Wichita Employees (WER) Plan 3, and Commissioned Police & Fire Plan C-79. The WER plan is a defined contribution plan; Police & Fire is a defined benefit plan. Both are contributory - employees and the City share the cost.
11.FLEXIBLE SPENDING ACCOUNTS - Employees may elect to make FSA pre-tax deductions for dependent care and/or unreimbursed medical expenses, reducing the cost of these expenses by eliminating taxes on the amount deducted.
12. LONG-TERM CARE INSURANCE - This plan from UNUM offers facility and home care benefits for employees, spouses, and some other family members. Several options for benefit amount and duration, and specific plan features, are available.
13.MORE BENEFITS & SERVICES
Deferred Compensation Investment Program
Employee Discounts and Wichita Employee Association (WEA)
Bereavement Pay
Employee Emergency Assistance Fund
Voluntary Shared Leave Program
Training Programs
Longevity Pay
Credit Union
Employee Assistance Program (EAP)
Injury Leave (on-job injury)
Community Volunteer Events
01
The following verifies my highest level of education..
- High School Diploma or GED
- Some College
- Associates Degree
- Bachelor's Degree
- Master's Degree
- Doctorate
- I do not have any of the degrees or education listed above.
02
I have the following years of experience in a customer service or administration environment:
- Less than six months experience
- 6 months - 1 year of experience
- 2 to 3 years' experience
- 4+ years' experience
- I do not have experience in a customer service or administration environment.
03
I have following years of experience in maintaining records, filing systems, and managing documentation.
- Less than 1 year experience
- 1 to 3 years of experience
- +4 years of experience
- I do not have any experience in maintaining records, filing systems, and managing documentation.
04
I have the following years of experience in a law enforcement environment or in a position involving the handling of criminal records or sensitive information.
- Less than 1 year experience
- 1 to 2 years of experience
- 3 to 4 years of experience
- +5 years of experience
- I do not have experience in a law enforcement environment or in a position involving the handling of criminal records or sensitive information.
05
Please list any additional training or certifications you have in customer service, records management, or a related field. (such as Certified Customer Service Professional, records management certificate program) If none type N/A.
06
I would consider my level of proficiency to be at intermediate or higher in the following Microsoft Office programs (choose all that apply)....
- Word
- Excel
- PowerPoint
- OneNote
- Publisher
- Access
- My proficiency is not at beginner level n the programs listed above.
- I do not have experience with Microsoft Office programs.
07
The following explains my ability to fluently speak, read and write in Spanish
- Very well
- Somewhat well
- cannot speak, read, and write in Spanish
08
Briefly describe your most challenging customer service experience. How did you handle the situation and what was the outcome?
09
Briefly describe your favorite feature of Excel. Tell us why it is your favorite and how you use it to make yourself, your department or business more effective and efficient.
10
I am legally authorized to work in the United States without sponsorship.
- Yes
- No
Required Question