Job Details

Handles intense customer care phone reception and correspondence of customer's needs. Consists of customer referral to Textron Aviation Dealer Network, call prioritization for hotline response, data entry of calls and emails into Customer Relationship Management system. JOB RESPONSIBILITIES: Receives, interprets, transfers or accepts incoming customer calls and e-mail requests. Utilize computer programs, technical publications and product support tools to assist customers with technical inquiries. Follow department operating procedures for providing front line customer support to enable World-Class customer service for each customer. Performs intensive customer service phone reception which includes directing and logging incoming technical hotline calls for all piston powered aircraft models and assigning priority to calls for follow-up by service engineers. Participates in on the job training for Customer Care Representative to gain the appropriate knowledge to accomplish job requirem...Customer Care, Representative, Apprentice, Customer Service, Aviation, Technology, Retail, Technical