Job Details

Fully Remote Healthcare Call Center Agents Indianapolis, INThis position is fully remote.Job Title: Healthcare Call Center AgentsPay Rate: $16/hr on W2 without benefitsThis is a W2 contract.Interview Process: Phone interviewHiring Process: Paperwork + Background checkShift Timings: 8 am-5 pm ET (5 days a week)Job Description:Under supervision, this position is responsible for answering inbound calls in a timely manner from members, member representatives, agent brokers, providers, health plan employees, and clients. Responsible for completing research using provided resources to ensure accurate and quality service is being delivered as contracted with the client while remaining within CMS guidelines and adhering to department internal policies and procedures. Outbound calls are periodically required for surveys and resolution of outstanding issues. Performs as an advocate by educating the caller of all necessary information and alternatives as it relates to the call to promote one-call resolution and develop and maintain effective working relationships with internal and external customers.Requirements:1-3 years of call center experience requiredKnowledge of professional telephone etiquette and soft skillsAnalytical and problem-solving skillsPC proficiency to include Microsoft Office Excel, Word, and OutlookBenefits:Equipment will be providedAll training is paidGet paid every FridayThanks & Regards,HarryTechnical RecruiterReqroute, IncReqRoute, Inc is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law.#J-18808-Ljbffr