Job Details

Answer incoming customer experience support concerns including promptly returning messages via phone, text and email - Make outbound calls to customers to provide updates on installation and service status - Schedule warranty appointments for the Service Department - Enter and maintain all customer records and job-related information into CRM Database - Provide work orders to Service Measure Tech daily - Audit orders for accuracy after confirmation is uploaded - Generate and distribute Uninstalled and Accounts Receivable reports prior to scheduled meeting - Provide support for PSG/ CSC for assigned division(s) - Manage routine customer concerns and help facilitate escalated customer concerns and ensure timely resolution - Process electronic credit card and check payments - Assist with receiving product(s) in CRM Database and/or F&O - Support division(s) in Accounts Receivable collections and management - Other duties as assigned Qualifications - High school diploma or GED equivalent - ...Support Specialist, Support, Customer Experience, Specialist, Customer, Manufacturing, Retail