Job Details

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. The call center representative position is a full-time contact center position that combines both inbound customer service and sales. In this role, you will work on behalf of some of the biggest brands in retail, telecommunications, and software to provide business and residential customers with phone support, work to retain unhappy customers, and upsell customers on new products and services. Prior contact center experience isn't required; candidates with a background in customer service industries, such as servers, bartenders, and retail associates, are encouraged to apply! To be considered for this position, you must complete a full application on our company careers page, including screening questions and a ...Call Center, Representative, Customer Experience, Shift, Sales Representative, Customer Service