Job Details

Principal Accountabilities of the Position:

To assist in accomplishing the goals and objectives of the office by exercising multi-tasking, decision making, and problem-solving skills.

Role of the Recruiter

The Recruiter – the inside sales person – in a Summit Employment office plays a vital role because the Recruiter is the link between both the client companies and the associates (temporary employees). The Recruiter consistently exercises discretionary judgment in administering Summit Employment systems and procedures in recruiting, hiring, and assigning associates to clients within the franchise territory. The Recruiter is also responsible for retaining qualified associates and for inside sales, including responsibility for increasing sales and hours by making telephone sales calls for a portion of each day.

If a Recruiter can assign a high percentage of associates and keep a greater number of associates working longer, the results are increased revenue, reduced recruiting costs, and better service to clients.

Clients appreciate and come back for quality service. The Recruiter takes the job order, assigns the associate, and follows up to ensure client satisfaction. The quality of service causes a client company to select one staffing service over another.

Service is based on people, and people are never perfect. However, a good Recruiter can smooth out difficulties resulting from human imperfections and assure both quality and quantity in terms of associates and assignments.

Essential Functions

1. Recruiting and Employment
2. Develops and maintains recruiting sources to ensure consistent applicant flow.
3. Receives and processes inquiry calls from applicants and associates.
4. Conducts job interviews, administers and scores tests, evaluates applicant skills, abilities, and availability.
5. Verifies professional/personal references and employment history through written and verbal communication with all available reference sources.
6. Verifies degrees, certifications, and qualifications.
7. Determines applicant suitability.
8. Completes employment process by auditing all applicant-completed documents and conducts orientations about Summit Employment policies, procedures, compensation, benefits, and the employer/employee relationship.
9. Determines associate compatibility and availability and assigns to client.
10. Assures reasonable accommodations to provide access to the Summit Employment process for individuals with limitations, and ensures that clients also provide reasonable accommodations for work site needs.
11. Assigns associates to client accounts, advising associates of client's location, the person to whom they will report, working conditions, essential job functions, work schedule, pay rate, and all other pertinent information.
12. Client Relations
13. Conducts periodic sales and service calls on existing and potential clients to identify and solve problems as well as stimulate greater business opportunity.
14. Analyzes client's operation and develops and presents alternative staffing strategies suited to client-specific needs.
15. Receives and processes inquiry calls from clients and prospects.
16. Receives job orders and ascertains client's essential job function requirements, FLSA exemption status, and assignment details.
17. Tours client facilities periodically to observe working conditions, production requirements, presence of legal posters, and Material Safety Data sheets.
18. Determines basic OSHA compliance and investigates accidents.
19. Advises clients concerning bill rates and pertinent assignment-related information.
20. Researches issues and is able to advise clients about employment laws and practices relevant to co-employment and effective employee relations practices.
21. Must maintain a valid state driver's license.
22. Employee Relations
23. Gathers associate work-performance data from clients in accordance with Summit Employment quality assurance procedures.
24. Monitors and records associate performance and provides necessary feedback.
25. Provides associate counseling and appropriate disciplinary action to correct performance problems.
26. Terminates unsatisfactory associates.
27. Receives, investigates, and processes associate complaints and allegations of discrimination, harassment, and other worksite problems.
28. Ensures the local Summit office complies with federal, state, and municipal statutes and regulations governing the employment process and co-employment relationship.
29. Administration
30. Applies Summit policies and procedures in resolving time card errors and client billing discrepancies to ensure the accurate and timely delivery of paychecks and invoices.
31. Meets with Sales Representative daily to review progress of paychecks and invoices.
32. Maintains client good will and helps collect delinquent accounts, including negotiating payment with clients with decision-makers.
33. Sales
34. Spends a portion of each day making telephone sales calls to fill client needs and provide assignments for quality associates and candidates.
35. Shares information with outside sales representatives to increase sales and hours.

Other Duties

• Maintains reference material on applicable employment laws.
• Maintains awareness of local labor market, business conditions, activities of competing companies, and industry-related trends.
• Prepares and submits activity reports and any new ideas.
• Other projects and activities as assigned.

Supervisory Responsibility

• Provides administrative supervision of up to 150 Summit associates.

Minimum Education

• Bachelor's degree in business, marketing, or related field suggested, or equivalent education and experience in business, sales, customer service, or public relations.

Working Conditions and Physical Requirements

• Primary activities are conducted within a well-lit, climate controlled office.
• Occasional trips to client locations require some local travel.
• Must be able to work effectively under the stress of multiple daily deadlines and commitments.
• Occasional out-of-town trips may be required to attend special events and training sessions.

Knowledge and Skills

• Must have a working knowledge of the co-employment relationship and applicable federal and state employment laws including the Fair Labor Standards Act (FLSA), Title VII of the 1964 Civil Rights Act, the Americans With Disabilities Act, Equal Pay Act, Pregnancy Discrimination Act, and the Family and Medical Leave Act.
• Should have thorough knowledge of the staffing and placement services offered as well as pricing techniques and strategies.
• Should have an understanding of general business, office terminology, and basic computer skills.
• Should possess strong interpersonal, communication, conflict resolution, and problem solving skills.