Job Details

This position will be responsible for the day-to-day operations of the Tennis Front Desk including, the processing of guest check ins, member retention and maintaining quality customer service.

Duties and Responsibilities:

• Executes procedures as outlined by desk manual


• Answer phones, take messages and transfer calls


• Knowledgeable of Clubs amenities and surroundings


• Communicates kindly and sincerely using members name


• Attends all staff and club meetings and events


• Establish and maintain professional relationships with members and staff


• Ensures front desk is clean, maintained and organized at all times


• Ability to respond quickly and appropriately to emergency situations

• Present a professional demeanor at all times when representing the Genesis Health Clubs


• Provide input in developing strategies to support club goals and objectives


• Ability to respond to common inquiries or complaints from members

• Available to work weekends and evenings and holidays


• Must hold current CPR certification or obtain within 60 days of start date


• Ability to work well with others


• Experience in cash handling and credit cards


• Customer service abilities

• Ability to stand for long periods of time


• Ability to lift up to 35 pounds


• Ability to communicate with guests and other associates, including reading, writing and speaking